At Izara, we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

ELIGIBILITY FOR RETURNS

• Items must be returned within 30 days of purchase.
• Products must be unused, in their original condition, and include all packaging and tags.
• Sale items and personalized/custom orders are non-refundable unless deemed faulty.

HOW TO RETURN AN ITEM

1. Contact us at hello@izara.co.nz with your order number and reason for return.
2. We will guide you through the process and provide a return shipping label if applicable. 
3. Once received, we will inspect the item and process your refund or exchange within 5-7 business days. (Due to the nature of a small business, we would appreciate your patience as we are doing our best to accommodate all requests)

EXCHANGES
Prefer a different item or color? No problem! Simply return your item following the steps above and let us know what you’d like in exchange. Exchanges are subject to availability.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged or faulty, please email us at hello@izara.co.nz with photos and a description of the issue. After a thorough assessment, we will attempt to resolve it promptly with a replacement, repair, or refund, if applicable.